Shipping policy
Last Updated: June 2026
At Princess Mirror, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, shipping methods, delivery estimates, and customer responsibilities.
1. Business Information
Princess Mirror
Website: princess-mirror.com
Email: support@princess-mirror.com
Business Operator:
Nicolas Alquier
ABN: 23 109 447 187
Business Address:
U 4006
L 40 241 City Road
Southbank VIC 3006
Australia
2. Shipping Destinations
We currently ship to:
- Australia
- France
- Germany
- Austria
- Belgium
- Netherlands
- Luxembourg
- Spain
- Italy
- Portugal
- Ireland
- Sweden
- Denmark
- Finland
- Poland
- Czech Republic
- Slovakia
- Hungary
- Romania
- Bulgaria
- Croatia
- Slovenia
- Estonia
- Latvia
- Lithuania
- And most other European countries
If your country is unavailable at checkout, please contact us at support@princess-mirror.com.
3. Order Processing Time
All orders are processed within 3 to 5 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Public holidays
- Exceptional warehouse closure days
During periods of high demand, processing times may be slightly extended.
4. Warehouse Locations
To ensure efficient delivery, orders are shipped from our fulfillment centers located in:
Sydney, Australia
Paris, France
The warehouse used depends on product availability and the customer's delivery location.
5. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email
- A tracking number
- A tracking link (when available)
Tracking information may take up to 72 hours to update after shipment.
6. Estimated Delivery Times
Estimated delivery times begin once the order has been dispatched.
| Destination | Estimated Delivery Time |
|---|---|
| Australia | 2–3 Business Days |
| France | 2-3 Business Days |
| Germany | 2-3 Business Days |
| Other European Countries | 3-7 Business Days |
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Carrier operations
- Customs inspections
- Weather conditions
- Peak shopping periods
- Local delivery networks
7. Shipping Costs
Shipping costs are calculated and displayed at checkout.
From time to time, Princess Mirror may offer free shipping promotions. Any such promotions will be clearly indicated on the website.
8. Customs Duties, VAT & Import Taxes
For orders shipped internationally, customs duties, import taxes, VAT, or similar charges may apply depending on the destination country.
Where applicable:
- Customers are responsible for any import duties, taxes, or customs fees not collected at checkout.
- Failure to pay customs charges may result in delivery delays or package returns.
For orders shipped within the European Union, VAT treatment will be handled in accordance with applicable tax regulations.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If incorrect or incomplete information is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- We cannot guarantee successful delivery.
Please contact us immediately at support@princess-mirror.com if you notice an error in your shipping address.
10. Lost Packages
A package may be considered lost if:
- Tracking has not updated for an extended period; or
- The carrier confirms loss.
If you believe your package is lost, please contact us at:
We will work with the carrier to investigate the issue and provide an appropriate resolution.
11. Damaged Deliveries
If your order arrives damaged:
- Take clear photographs of the packaging and product.
- Contact us within 48 hours of delivery.
- Email all supporting information to:
After review, we may provide:
- A replacement product
- Replacement parts
- A refund
- Another suitable resolution
12. Failed Deliveries & Returned Packages
If a package is returned because:
- The customer entered an incorrect address;
- The package was unclaimed;
- Delivery was repeatedly refused;
the customer may be responsible for:
- Additional shipping costs;
- Re-shipping fees;
- Non-refundable carrier charges.
13. Delays Beyond Our Control
Princess Mirror is not responsible for shipping delays caused by:
- Customs clearance procedures
- Natural disasters
- Extreme weather
- Labor strikes
- Transportation disruptions
- Government actions
- Force majeure events
While we will assist customers whenever possible, such delays are outside our direct control.
14. European Consumer Rights
For customers located within the European Union, this Shipping Policy does not affect any rights granted under applicable consumer protection laws.
Customers retain all statutory rights provided by European Union consumer legislation.
15. Australian Consumer Rights
For customers located in Australia, this Shipping Policy does not exclude, restrict, or modify any rights available under the Australian Consumer Law.
Customers remain entitled to all applicable statutory guarantees and protections.
16. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Princess Mirror
Email: support@princess-mirror.com
Business Operator: Nicolas Alquier
ABN: 23 109 447 187
Website: princess-mirror.com