Contact information
Last Updated: June 2026
Princess Mirror is committed to providing excellent customer support. If you have any questions regarding your order, shipping, returns, refunds, or our products, please contact us using the information below.
Customer Support
Email: support@princess-mirror.com
We aim to respond to all inquiries within 24 to 48 business hours.
Business Information
Princess Mirror
Business Operator: Nicolas Alquier
ABN: 23 109 447 187
Entity Type: Individual / Sole Trader
Business Address
U 4006
L 40 241 City Road
Southbank VIC 3006
Australia
Warehouse Locations
For logistics and fulfillment purposes, Princess Mirror operates warehouses in:
Paris, France
Sydney, Australia
Please note that these warehouse locations are not customer service addresses and returns should not be sent without prior authorization from our support team.
Order Assistance
For assistance regarding:
- Order status
- Shipping updates
- Tracking information
- Product inquiries
- Returns and refunds
- Damaged or defective products
Please contact:
When contacting us, please include your order number (if applicable) to help us process your request more efficiently.
Business Hours
Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM (AEST)
Response times may be extended during weekends, public holidays, or periods of high demand.
Website
Important Notice
For security reasons, returns cannot be sent to our business address unless specifically instructed by our support team.
If you wish to return a product, please first contact:
to receive return instructions and the appropriate return address.