Politique de remboursement

Last updated: June 2026

Welcome to Princess Mirror. We are committed to providing high-quality vanity tables and makeup mirrors. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and our procedures.

1. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Princess Mirror
Website: princess-mirror.com
Email: support@princess-mirror.com

Business Information:

Nicolas Alquier
ABN: 23 109 447 187
Individual / Sole Trader
Business Address:
U 4006
L 40 241 City Road
Southbank VIC 3006
Australia

2. Shipping Information

We currently ship to:

Australia
France
Germany
Other countries within Europe

Orders are processed and dispatched within 3 to 5 business days.

Once shipped, customers receive a tracking number allowing them to monitor delivery progress.

Our products are shipped from our warehouse locations in:

Paris, France
Sydney, Australia

Delivery times may vary depending on destination and carrier conditions.

3. Right to Return

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused.
The item must be in its original condition.
The item must be returned in its original packaging.
Proof of purchase must be provided.

Returns requested after the 14-day period may not be accepted.

4. Non-Returnable Items

The following items cannot be returned:

Products damaged due to misuse, negligence, or improper assembly by the customer.
Products returned without original packaging.
Products showing significant signs of use beyond what is necessary to inspect them.
Customized or made-to-order products (if applicable).

Nothing in this policy affects any mandatory consumer rights granted by applicable consumer protection laws.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

support@princess-mirror.com

Please include:

Your order number.
A description of the issue.
Clear photographs showing the damage or defect.

After review, we may offer:

A replacement product.
A repair solution.
A full or partial refund, where applicable.

6. Return Procedure

To initiate a return:

Contact us at support@princess-mirror.com.
Include your order number and reason for return.
Wait for return instructions from our support team.
Ship the item to the return address provided by us.

Returns sent without prior authorization may not be accepted.

7. Return Shipping Costs

If the return is due to:

Customer Change of Mind

The customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Item

Princess Mirror will cover reasonable return shipping costs or provide an appropriate return solution.

8. Refunds

Once the returned item has been received and inspected, we will notify you of the refund decision.

If approved:

Refunds will be issued to the original payment method.
Refunds are generally processed within 10 business days after approval.
Processing times may vary depending on the customer's bank or payment provider.

Original shipping charges are non-refundable unless required by law or where the product is defective, damaged, or incorrectly supplied.

9. European Union Consumer Rights

For customers located in the European Union, including France and Germany:

You may have a statutory right to withdraw from your purchase within 14 days from the date you receive the goods, in accordance with applicable EU consumer protection laws.

Customers are responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

This policy does not limit any mandatory rights provided under European consumer law.

10. Australian Consumer Law

For customers in Australia:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

Princess Mirror
Email: support@princess-mirror.com

Business Operator: Nicolas Alquier
ABN: 23 109 447 187

Remarque importante pour être conforme Shopify / Stripe / PayPal / UE / Australie

Pour les prochaines politiques (Privacy Policy, Terms of Service, Shipping Policy, Contact Us, Legal Notice, Cookie Policy, GDPR Policy), je pourrai les rédiger avec les mêmes informations et les adapter précisément à :